Booking Terms 2019

Booking Terms

BOOKING AND PAYMENT TERMS

In order to confirm the booking, the client must pay 40% of the rental cost at the time of booking (deposit payment). The booking will be confirmed only after the deposit payment has paid in full. Once Villada has received the deposit payment in full, the booking will be confirmed to the client in writing. The balance payment (the final 60% of the total rental cost) is due no later than 9 weeks before the client’s arrival at the accommodation. If the booking is made less than 9 weeks prior to arrival, the full amount of the rental cost must be paid at the time of booking. By paying the deposit payment, the client agrees to these terms and conditions. 

PAYMENT METHOD

Payments can be made using debit card or credit card (Visa, Mastercard, American Express), MobilePay or by bank transfer to Villada Travel Group Ltd's account. The client is responsible to pay any possible fees incurred by different payment methods. Online payments are made through Paytrail Plc, a payment institution which is supervised by the Finnish Financial Supervisory Authority. All payments are to be in Euros.

CANCELLATION CONDITIONS

Any cancellation made by the client must be made in writing (e-mail) and sent to Villada. The cancellation date is considered to be the date when Villada receives the cancellation e-mail.

If the cancellation occurs earlier than 9 weeks prior to arrival and the 60% balance payment is still outstanding, the client will not be required to pay the balance payment (the remaining 60% of the rental cost). If the cancellation occurs earlier than 9 weeks prior arrival and if the balance payment has already been submitted, Villada is obligated to return the 60% balance payment. The deposit payment made at the initial booking is not refundable. If the cancellation occurs within 9 weeks prior to arrival, no payments will be refunded to the client. Villada is not obligated to return any possible fees incurred by different payment methods.

The cancellation conditions applies in all conditions ie. if a family member of the client falls seriously ill, is in an accident or dies etc. Villada strongly recommends all clients to make sure the whole travel party is covered by proper travel insurance for sudden accidents and has coverage against trip cancellation. The appropriate coverage should be purchased at the time of the booking. Insurance coverage or coverage for booking cancellations is not available or cannot be purchased through Villada.

VILLADA'S RIGHT TO CANCEL A BOOKING

Villada has the right to cancel a client’s booking in cases of force majeure. Villada is also entitled to cancel a booking without notice if the customer does not pay the deposit payment or balance payment on the agreed maturity date. If a booking has to be canceled due to interference behaviour of the client during the stay in the accommodation, no payments will be returned to the client.

In the highly unlikely event that the property owner makes a substantial change to the booking or cancels it, Villada will inform the client immediately. In this scenario, the property owner is responsible for refunding the full amount paid by the client. If requested by the client, Villada is committed to do its utmost to offer a similar alternative to that of the original booking in type, price, standard and area.

In case of a cancellation from Villada’s behalf, Villada is obligated to return 100% of all the payments submitted by client to Villada. Villada is not obligated to offer any financial compensation in addition to submitted payments to Villada. 

LIABILITY, INJURY AND FORCE MAJEURE

If the client damages the property during the rental period, the client is obliged to compensate damage in full to the property owner. Rules and instructions issued by the property owner or local villa manager must be followed by the guests during the rental period. Any violations may result in claims. With regards to certain properties, the client is required to pay a security deposit (also occasionally referred to as a breakage deposit) at the start of the rental period to cover possible breakage, damage, theft, and excessive dirt. This will be informed before the booking is confirmed. The security deposit will be refunded after the rental period unless there are any damages, unpaid fees or charges, or excessive cleaning requirements reported after the stay. If there is no security deposit, Villada or the property owner have the right to claim the amount necessary to return the property to its original state.

Villada is not responsible for any damage or injury that the client suffers as a result of unforeseeable reasons (force majeure) such as war, natural disasters, civil disturbances, adverse weather conditions, or fire. Villada cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtrations systems, internet connections, nor for the failure of public utilities such as water, gas, and electricity.

Any valuables left at the property are left at the client’s own risk. Neither Villada nor the property owner is responsible for their loss.

USE OF THE PROPERTY

Only the persons whose names are on the booking form are entitled to use the property. The maximum number of people, including children infants, allowed at the property may not be exceeded unless agreed prior to the booking. The owner has the right to terminate the rental without prior notice and without refund if the maximum number of people is exceeded.

If the client intends to use a property for any type of commercial use, such as photo shoots or filming, or private events, such as weddings, wedding receptions, large parties or gatherings, this should be clearly mentioned before the booking. Such use must always be explicitly agreed beforehand.

The client must ensure that the property and all household items and equipment are treated with care and returned in the same good condition as found. All damages or breakages must be reported to the owner or the local villa manager as soon as possible. The client shall be liable for any losses, breakages or damage caused to the property or its contents. Villada reserves the right to charge the client for any such loss, breakage or damage.

The client must adhere to the arrival and departure times as indicated on the arrival instructions. For different arrival or departure times, the tenant needs to contact Villada or the local villa manager beforehand, as soon as reasonably possible. Any costs arising from different arrival or departure times are the sole responsibility of the client.

In many sites, the swimming pools are not open all year. Please check with Villada before your trip whether the pool is open or not if you travel outside the main season. If pool heating is available it usually comes with an extra charge. Pool heating is dependent on outdoor weather conditions and specific temperatures cannot be guaranteed. Clients’ use of the swimming pool is at their own risk. Children must be supervised at all times. Neither the villa owners nor Villada assume any responsibility for use of the swimming pools.

Pets are not allowed, unless explicitly agreed with the property owner. The owner reserves the right to add a surcharge and/or increase the security deposit. The number of pets and their species must be agreed prior to acceptance of the booking.

The property owner or their representative shall be allowed reasonable access to the property to carry out urgent maintenance and/or inspection.

INFORMATION

The prices published on Villada’s website are subject to price changes, technical errors and obvious typographical errors.

While Villada makes every effort to ensure that descriptions supplied are accurate, Villada cannot accept responsibility for errors contained therein or the results thereof. The client must accept that minor differences between the photograph/illustration/text used and actual property may arise. Property owners reserve the right to make modifications to the property specifications that are considered necessary in light of operating requirements. In the interest of continual improvement, property owners reserve the right to alter furniture, fittings, amenities, facilities or any part of any activities, either advertised or previously available without prior notice.

ACCOMMODATION AND ENVIRONMENT

Many properties are in rural or isolated locations, and as such the clients may encounter flora and fauna such as mosquitoes, wasps, ants, local dogs, etc. Some properties are located on non-surfaced roads.

Construction or road works and the resulting noise from the site can take place at anytime during the year on an adjoining or nearby property or land. This is beyond the control of Villada and it cannot be held responsible for any construction or road works occurring near the property. If it is aware of any such condition, Villada will endeavour to advise the client of any work occurring, but work can occur at any time without prior knowledge.

The majority of the properties in Villada’s selection are privately owned homes and thus do not have internationally recognised standards or categories. Standards vary greatly from basic but serviceable furnishings and equipment, to the more sophisticated and comfortable. Items such as dishes, cutlery and bedding are always provided, but coffee makers, tea kettles, toasters etc. may not always exist at the property.

COMPLAINTS

If there are any problems with the property, the client must submit any complaints in the first instance with the owner or local villa manager immediately when observed, in order to allow the necessary time and opportunity to Villada and the property owner to resolve the problem. If the complaint is recorded at the site during the rental period by the villa manager, but cannot be resolved, the client must contact Villada within 48 hours. 

Villada will use reasonable endeavours, insofar as this is within its abilities, to solve the complaint to the satisfaction of the client. The client must always give Villada the opportunity to propose a suitable solution to the complaint. Should the complaint not be satisfactorily resolved, the client should submit their complain in writing to Villada with as specified and detailed information as possible.

Complaints reported and received more than 48 hours after the end of the rental period are not taken into consideration, and neither Villada nor the owner accept any claims or complaints. If the client vacate the property before the departure day without notifying the local villa manager or Villada when possible, the client will not have a right to any compensation.

GOVERNING LAW AND DISPUTES

These Booking Terms shall be governed and construed in accordance with the laws of Finland. In the event of any dispute concerning the terms and conditions of this contract, the court of law of Helsinki shall have jurisdiction. 

On paying the first payment to confirm the booking the client totally and unconditionally accepts these Booking Terms.